FAQs
Q: How much time will it take to download the ID pack?
A: TBD based on the size of the ID pack.
Q: Is the Customer limited to how many ID packs they can have?
A: Customer is limited to 6 packs (5 plus My ID) at any given time.
If Customer attempts to install a 7th ID Pack the following message will appear:
"You have filled all available ID Pack slots. To add a new ID pack you must delete an existing one. Tap Manage to see a list of your installed ID Packs and choose one to delete."
Q: What is the cost of the ID Pack(s) to the Customer?
A: The installation/download of all ID Packs are free to the Customer. Partners may choose to include premium content in the ID Pack that will be an additional charge to the Customer should the Customer choose to purchase.
Q: Does Sprint provide technical support for 3rd party ID Packs?
A: Sprint will support the installation and download of an ID Pack, but issues specifically related to content within 3rd Party ID Packs will be supported by that 3rd Party. Sprint will help a customer to determine if their issue is directly related to the 3rd party ID Pack (vs. the ID Pack installation/download).
Q: Where will the Customer find the 3rd party contact info?
1. Touch [HOME GRAPHIC] > [APPS LAUNCHER] > 
2. Touch an ID Pack to select it.
3. From the ID Pack developer’s information screen, you can identify the developer under “Developed by.”
4. Touch the area under “Web site” to launch your browser and visit the developer’s website.
5. Touch the area under “Email” to compose and send an email to the developer.
Q: When new ID Packs become available, how will a Customer be notified?
A: Customers will not be notified directly, but new ID Packs will be detailed on the device as well as on www.sprint.com/sprintid.
Q: How will a Customer be notified of updates/upgrades to an ID Pack?
A: Currently there are no Sprint notifications given to Customers for updates to ID Packs or individual applications. It will be the responsibility of the 3rd Party for update notifications. In the future, updates to certain ID Packs may be communicated via Sprint Zone.
Q: Is the customer required to install an ID Pack?
A: Yes, customers must select and install at least one ID Pack during device setup on new or replacement devices. If a device experiences software reset, an ID Pack must again be downloaded and installed on the device.
Q: Does Ready Now include installation of an ID Pack?
A: Yes, Installing the customer’s preferred ID Pack is a required step in the Ready Now experience for new and replacement devices as well as when a device has software reset.
Q: Will the ID Packs have different menus, screens, etc?
A: Menus will be the same for all ID Packs but screens will vary
Q: What service plan is required to have Sprint ID?
A: No new plans will be created. Users will be required to activate Sprint ID devices on existing data/voice bundled Android plans
Q: Will Sprint ID be launched only on Android devices or will it be targeted to launch on other Operating Systems?
A: Android devices only at this time. Currently there are three devices that will have Sprint ID: Sanyo Zio™ and Samsung Transform & LG Optimus S (launching 11/7).
Q: What Android OS versions are compatible with Sprint ID?
A: Android 2.1 and higher.
Q: Will Sprint maintain a history or backup of each customer’s ID Packs installed?
A: No. The Care Content tool will list ID Packs the Customer has downloaded, but can not show the ID Packs currently on the Customers device.
Q: What is “My ID”?
A: My ID is a permanent, pre-loaded ID Pack on Sprint ID devices that is fully customizable by the Customer.
Q: Can a customer choose to opt out of using Sprint ID?
A: Customers using a Sprint ID device must have at least one ID Pack installed on the device at all times.
Q: Can a customer add ID Packs to any device?
A: No. Sprint ID is only available on Sprint ID devices. Currently there are three Sprint ID devices: Sanyo Zio™ and Samsung Transform (launching 10/10) & LG Optimus S (launching 10/31).
Q: Can a customer transfer ID Packs to another Sprint ID capable device?
A: No. ID Packs must be installed/downloaded on the individual Sprint ID device.
Q: How do customers get ID Packs back on their device following a device reset or replacement?
A: ID Packs must be re-installed/downloaded following a device reset or replacement.
Q: Can the customer review a history of ID Packs they have downloaded?
A: A customer can view a history of all ID Packs downloaded on sprint.com via My Content Manager in Digital Lounge. My Content Manager will not show which ID Packs are currently on the Customers device.
Q: Does this approach “fracture/split” the Android Code?
A: Absolutely not. Sprint believes we must maintain the integrity of Android, and not allow the fracturing of the Operating system. Sprint ID places an application on top of Android that allows the content and developer community to place their experience in front of their customers at the point of activation. Any application built for Sprint ID can be placed into the market and used by any other carrier.